Last updated: 20 March 2026
DrivingTests ("we", "us", "our") is operated from the UK by Skyline Europe Limited, a UK company (company number 14853892). At drivingtests.co.uk (the "Platform") we offer our customers a matching platform that helps UK learner drivers find other learner drivers to swap practical driving test dates using the DVSA's official appointment change process.
To be completely clear about what our Platform does and does not do:
We only introduce parties to each other who want to swap their practical driving test dates. Once both parties in a match agree to proceed, it is their individual responsibility to co-ordinate and each contact the DVSA and arrange the swap through official channels. We play no role in that process. We can accept no responsibility for the honesty or integrity of the parties we introduce.
You must be at least 17 years old and legally eligible to hold a provisional driving licence in the UK to use this Platform. By creating an account, you confirm that you meet these requirements.
You may only hold one account on the Platform at any one time, and you may only list one active test at any one time. Creating duplicate accounts or multiple listings for the same test is not permitted and will result in your account being removed.
When you create an account, you agree to provide accurate and truthful information — including your name, email address, test booking details, and any other information requested during setup. Providing false or misleading details (for example, a fabricated booking reference or incorrect test date) may, at our discretion, result in immediate account termination and your exclusion from future use of our Services.
You are responsible for keeping your login credentials secure. Any activity that takes place under your account is your responsibility. If you believe your account has been compromised, you must contact us immediately.
Creating an account, listing your test, and being matched are all free of charge on our Basic plan. You do not pay anything to join the swap pool or to be shown potential match partners.
You may also choose to become a Member at any time by paying the one-off Membership fee shown at checkout. Membership includes your first successful swap at no additional per-swap charge and gives you a discounted rate on every swap after that (see Section 4.2). Membership is a one-off purchase, not a subscription — there is nothing further to renew.
When both you and your match partner accept a proposed swap, each of you pays the applicable swap fee. The amount depends on your plan:
The exact amount payable for a particular swap is shown to you at the point of acceptance, before any payment is taken. Your match partner's fee is calculated independently based on their own plan.
You can pay with your credit or debit card. Payments are processed securely via Stripe. We do not store your card details, on our servers or anywhere else.
Once both parties have paid for a swap, we open a private in-platform chat between you and your match partner. This is where you agree who will call the DVSA on 0300 200 1122 and share the DVSA test booking reference numbers needed for the swap. We do not share your phone number, email address, or any personal contact details outside the platform — all communication with your match partner happens through the chat we provide.
By completing your payment for a matched swap, you consent to (i) the opening of this in-platform chat with your match partner and (ii) the sharing of the limited information needed to coordinate the DVSA swap through that chat.
Refunds are processed back to your original payment method within 5–10 working days. Contact us through the support page in your dashboard if you believe you are entitled to a refund.
See Section 4.6 for situations where a swap fails because of incorrect information provided by one of the parties.
When a match is found and both parties have paid, we incur costs that cannot be recovered if the swap subsequently has to be cancelled — these include payment processor fees, SMS and email notifications, and the manual support time required to resolve the issue.
If a swap cannot be completed because you provided incorrect information about your own test at signup or in your preferences (for example, the wrong test type — manual or automatic — wrong test centre, wrong test date, or wrong booking details), we will refund the swap fee minus a £10 administration fee. The administration fee is retained only from the party who provided the incorrect information. The other party — the one whose match was lost through no fault of their own — will receive a full refund or account credit.
You are responsible for ensuring the test details on your account are accurate and up to date at all times. If you discover an error in your details, please correct them immediately via the My Test page in your dashboard.
Here is how the process works, and what is expected of you at each stage:
To be clear, you must contact the DVSA, we do not do this for you.
By using the Platform, you agree to:
We do not guarantee that a test swap matching your preferences will be found, or that any swap offered to you will be accepted by a swap partner. Whether a match exists depends on the mix of other users active on the Platform at any given time, and whether a match partner accepts is a decision only they can make. We are under no obligation to find you a match within any particular timeframe or at all.
We have no insight into whether the DVSA approves or refuses a swap. We have no ability to influence their decision. The DVSA may refuse a swap for any reason and any refusal is outside our control. We accept no liability for DVSA swap refusals.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a purchase within 14 days without giving a reason.
By requesting a swap with a match partner, or accepting a proposed match, you are asking us to begin performing our matching and coordination service immediately. Our service is not a single moment but a continuous process — it includes the matching engine running against your listing, notifications sent to potential partners, the coordination window we hold open between accepting parties, and any support we provide during that period. You acknowledge and expressly consent that this service begins the moment you make your first swap request or accept a proposed match, and that the cooling-off period no longer applies from that point.
Accordingly, if you request one or more swaps that do not result in a completed exchange with the DVSA — for example because a match partner declined, a match window expired, or you subsequently changed your mind — the Membership fee (if any) already paid is not refundable, because the matching and coordination service has already been actively provided to you throughout that period.
This does not affect your right to a refund of a per-swap fee in the specific circumstances set out in Section 4.5 (DVSA refusal or a match partner failing to follow through in good faith on a swap you have both paid for).
Under the Consumer Rights Act 2015, digital content and services must be as described, fit for purpose, and of satisfactory quality. If our Platform materially fails to meet these standards, you may be entitled to a remedy including repair, re-performance, or a refund.
If any provision in these Terms is found to be unfair under the Consumer Rights Act 2015, it will not be binding on you, but the rest of these Terms will continue to apply.
Nothing in these Terms affects your statutory rights as a consumer.
On registering on our Platform, You expressly agree not to:
We reserve the right to suspend or terminate any account that violates these rules, without credit or refund.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under English law.
To the fullest extent permitted by law, we are not liable for:
Our total aggregate liability to you for any claim connected with the Platform is limited to the total amount you have paid us in the 12 months preceding the claim.
We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We may carry out planned maintenance from time to time, and we will try to give reasonable notice where possible. If the Platform is unavailable for an extended period (more than 72 consecutive hours) and this directly prevents an active match from proceeding, we will consider applying account credits on a case-by-case basis.
We collect and process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we handle your data are set out in our Privacy Policy, which forms part of these Terms.
When you accept a match and both parties complete payment, you explicitly consent to us sharing your full name and DVSA test reference number with your match partner for the sole purpose of completing the DVSA swap. We do not share your phone number, email address, licence number, or home address. The information shared must not be used for any purpose other than completing the swap.
You may request access to, correction of, or deletion of your personal data at any time by contacting us, subject to any legal retention obligations.
All content on the Platform — including text, design, graphics, logos, software, and the matching algorithm — is owned by Skyline Europe Limited (trading as drivingtests.co.uk) and is protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, modify, or create derivative works from any part of the Platform, or use it to build a competing product or service.
You may close your account at any time by contacting our support team. If you have an active match in progress, closing your account will cancel that match. No credit or refund is due for any swap fee already paid unless you qualify under the credits policy in section 4.5.
We may suspend or terminate your account immediately if you breach these Terms, provide false information, engage in prohibited conduct, or abuse or discredit in any way other users or our staff. In such cases, no credit or refund will be issued. Any active matches may be cancelled.
On termination, your access to the Platform is revoked and your data will be handled in accordance with our Privacy Policy.
By using the Platform, you agree to receive service-related messages from us — including match notifications, account updates, and swap status alerts. These messages are essential to the operation of the service and cannot be opted out of while your account is active.
We may send these notifications via email, WhatsApp, or SMS depending on your contact preferences and what you have opted into. Standard data or messaging rates from your carrier may apply.
We may also send you relevant partner communications — things like insurance offers and driving-related services we believe may be useful to you based on how you are using the Platform. Full details of what we send, why we send it, and how to opt out are set out in our Marketing Policy. You can opt out at any time via the unsubscribe link in any marketing email, and doing so will not affect your use of the Platform.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Platform before the changes take effect. Your continued use of the Platform after changes have been communicated constitutes your acceptance of the updated Terms. If you do not agree with a change, you should stop using the Platform and close your account.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Before taking formal action, we ask that you contact our support team first so we can try to resolve the matter informally. If you are a consumer, you may also have the right to use alternative dispute resolution services.
If you have questions about these Terms, contact us at:
Skyline Europe Limited (trading as drivingtests.co.uk)
compliance@drivingtests.co.uk